Warranty Information
When does coverage begin?
Coverage on your Char-Griller grill starts on the original date of purchase. Only the original purchaser is covered under this warranty. Please make sure you retain a copy of your proof of purchase (receipt). Locate your grill serial number and register your grill as indicated below.
How to claim warranty
Before you submit your warranty claim, there are a few things you’ll need handy:
- Photo of your proof of purchase (receipt)
- The serial number on your product – this can normally be found on the silver sticker on the back or underneath your BBQ or smoker
- Photos that show the fault you are experiencing
Please note, we provide 12 months warranty on all our BBQ’s and smokers.
Once you are ready, you can complete your warranty claim here.
If you have any questions, contact customer service.
What we cover
Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below:
- Charcoal & Pellet Grills
- Gas Grills
- Dual Fuels
- Parts, Accessories, and Grill Covers
What is not covered?
Surface issues such as:
- Scratches
- Dents
- Corrosion
- Discolouring by Heat
- Abrasive and Chemical Cleaners
IMPORTANT: Surface rust of the discoloration of steel surfaces are NOT covered.
What will void warranty
Warranties are for the replacement of defective parts only.
Char-Griller is not responsible for damage resulting from:
- Accidents
- Alterations
- Misuse
- Abuse
- Hostile environments
- Improper installation