Warranty Information 

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    When does coverage begin?

    Coverage on your Char-Griller grill starts on the original date of purchase. Only the original purchaser is covered under this warranty. Please make sure you retain a copy of your proof of purchase (receipt). Locate your grill serial number and register your grill as indicated below. 

    Char-Griller image showing where to locate model/serial number on a grill

    How to claim warranty

    If you haven’t yet, register your grill and make sure you retain a copy of your proof of purchase (receipt). Grills must be registered to file a warranty claim. Register your grill here.

    Tip: Use your mobile device to take a picture of your receipt just in case you misplace the physical copy.

    Once you have registered your grill, file your warranty claim here.

    If you have any questions, contact customer service.

    What we cover

    Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below:

    What is not covered?

    Surface issues such as: 

    IMPORTANT: Surface rust of the discoloration of steel surfaces are NOT covered.

    What will void warranty

    Warranties are for the replacement of defective parts only.

    Char-Griller is not responsible for damage resulting from: